About Us
Product Warranty Registration

Do it at the comfort of your home or office. No messy cards, no long walks to your post office and most importantly,

the added value for your standard warranty package at your fingertips.

Customer Information
Name * Company Name
Postal Address * E-mail Address *
  Phone *
Postcode * User Category *
State Other (Specify):
Country *    
Which Neuropower UPS model did you purchase?
Series *    
Model *    
Rating *    
S/N *    
Purchase Date * / /    
Where did you purchase your Neuropower UPS?
Reseller Name *    
State / City    
Country *    
Note: All *fields are compulsory.



Product Warranty :

NEUROPOWER warrants its products against defects in material and workmanship based on the product offer and proposed stipulated period.
If a product proves to be defective in material or workmanship during the warranty period, Neuropower will,
at its sole discretion, repair or replace the product with a similar product.


If the extended warranty is purchased during initial purchase, it is recommend to advise Neuropower prior proceeding with the service.

Please register the product warranty on the Product Registration page.



What the warranty does not cover :
For product where the serial number has been defaced, modified or removed, or damage or malfunction resulting from:

  • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification,
    or failure to follow instructions supplied with the product.
  • Repair or attempted repair by anyone not authorized by Neuropower.
  • Any damage of the product due to shipment for RMA Claim
  • Improper removal or installation of the product
  • Use of supplies or parts not meeting Neuropower specifications
  • Any other cause which does not relate to a product defect
  • An adverse operating environment
  • Product being operated outside the limits of its electrical specifications has been used in a manner contrary to the
    product's operating manual or other written instructions.


Warranty Service Process :
To obtain warranty service, please contact Neuropower via Careline or Contact us You will be required to provide:

  • A copy of original invoice (Proof of Purchase) if available
  • Your name or Company name
  • Contact details: address, Tel no, fax no, mobile no and/or email
  • The model and serial number of the product
  • A description of the problem (if available will expedite the diagnosis process)